Log in with your SURFconext account

On 11 October the USC have be linking its accounts with the university administration. From then on, students, PhD candidates, employees and alumni registered at Leiden University can only access my.uscleiden.com and the USC app using their SURFconext account. Here's what you need to know:

FAQ

Why are you making this change?

The USC is part of the university, and it's important for students, employees and alumni to have a seamless login experience across various platforms.

I am a student, employee, PhD or alumnus/alumna at/of Leiden University, how do I log in?

You log in with your SURFconext account. Forgot your password? Please contact the ISSC Helpdesk (helpdesk@issc.leidenuniv.nl) to have a password reset performed.

I am logged in with my SURFConext account and cannot make a reservation / cannot see my subscription

Contact the USC by email (sportcentrum@usc.leidingenuniv.nl), you may be registered at the USC twice. We will investigate this and correct it as quickly as possible.

I am logged in with my SURFConext account and the link to the USC app does not work

The problem is within the internet browser 'Firefox' on your mobile phone. It is possible to change the browser from Firefox to Google Chrome. Or it is also possible to change the settings within Firefox, following these steps in this link. If you still have problems logging in, pleaase contact the USC by email (sportcentrum@usc.leidingenuniv.nl)

What happens to my subscription when I graduate?

Your current subscription remains valid, and no additional payments are required. Once you graduate and log in to the site or app again, your account will be converted to an alumni account. If you wish to renew your subscription, you can do so at the alumni rate. You'll continue to log in with your SURFconext account.

What happens to my subscription if I stop studying?

Your current subscription remains valid, and no further payment is required. Once you officially dis enroll from the university, your account will be blocked when you log into the site or app again. Although your subscription will still be active, you won't be able to make bookings. Please contact us via email (sportcentrum@usc.leidingenuniv.nl), and we'll convert your ulcn email to your private email so you can continue using the site and app. If you choose to renew your subscription after it expires, it will be at the external rate.

I am retiring soon but want to continue working out with you. Is that possible?

Your current subscription will remain valid until the end date. Once you officially retire, your account will be blocked upon logging in to the site or app again. Although your subscription will still be active, you won't be able to make bookings. Please contact us via email (sportcentrum@usc.leidingenuniv.nl), and we'll convert your ulcn email to your private email so you can continue using the site and app. If you choose to renew your subscription after it expires, it will be at the external rate.

I haven't been a student for a while. What happens to my account?

If you have graduated from Leiden University, logging into the site or app after 11 October 2023, will automatically convert you to the alumni category. Your current subscription will remain active, and upon expiration, you can extend it at the alumni rate if interested.

If you have stopped studying without graduating, you will be converted to an external member on 11 October. Your current subscription will remain active, and upon expiration, you can extend it at the external rate if interested. You can log in with your USC account.

I am a retired employee of the university and I still pay the employee rate, what now?

Your account will be changed to the status of an external member. Your current subscription will remain active, and upon its expiration, you have the option to renew it at the external rate, should you be interested. You log in with your old USC account, do not use your SURFConext account, that no longer works.

As a PhD candidate nearing the completion of your studies, what will happen after obtaining your PhD?

If you have finished you PhD at the end of your subscription and you want to continue working out with us, you can. The rate then depends on whether you are also an alumnus at Leiden University, if so, you pay the alumni rate and you can continue to log in with your SURFconext account. Your current subscription will remain valid until the end date.

However, if you are not an alumnus of Leiden University, your account will be blocked upon your next login to the site or app. Although your subscription will still be active, you will be unable to make bookings. In such a case, kindly contact us via email (sportcentrum@usc.leidingenuniv.nl), and we will assist you in converting your ulcn email to your private email, and then you can continue to use the site and app.. Upon the expiration of your subscription, you will have the choice to renew it at the external rate.

I'm an alumnus of Leiden University but I don't have my account information, have lost it or never received it. What can I do?

• Do you remember your student number, but not your password? Please contact the ISSC Helpdesk (helpdesk@issc.leidenuniv.nl) to have a password reset performed.
• If you have forgotten your student number, you can contact the Student Affairs Front Office (https://www.student.universiteitleiden.nl/je-opleiding/contact-en-advies/frontoffice-studentenzaken/universiteit-leiden/). The contact form can be found here: https://www.student.universiteitleiden.nl/vr/faq/form/frontoffice-studentenzaken

The employees of the Student Affairs Front Office can look up your student number and then perform a password reset.

• If you are not registered in uSis, you can submit a request to be added as an alumni in uSis via the Student Affairs Front Office. You will then be asked for some specific data (names such as on the passport, study followed, date/year of graduation, etc.) and this will be verified internally at the Beadle's office. If everything is correct, the account will be added to uSis and you will receive the correct account details to log in.

Does this policy also apply to PhD students or employees at the LUMC?

No, LUMC employees/PhD students will continue to log in using the current method.

I am a PhD candidate at another university. Does this policy apply to me as well?

PhD candidates at other universities will continue to log in in the same way as now. If, in addition to being a PhD candidate at another university, you are also an alumnus of Leiden University, then this does apply to you. As a PhD candidate from another university you pay the external rate and as an alumnus of Leiden University you pay a lower rate, so it is cheaper for you to do this.

I am a student at Hogeschool Leiden or another HBO institution. Does this policy also apply to me?

No, students from Hogeschool Leiden (HSL) or other HBO institutions will continue to log in using the current method.

I can no longer select my tennis buddy (or badminton, volleyball, beach volleyball, etc.) when I reserve a court or field. How does this work?

The old email address of everyone who now has to log in with SurfConext has been removed so that no one accidentally logs in via e-mail. As soon as you log in with SurfConext for the first time, your u-mail address is automatically registered. You can invite your buddy via their u-mail address. It is important that your buddy has logged in at least once via SurfConext so that the u-mail address is also registered with us.